Returns & Exchanges
At Aquasure, we stand behind the quality of our water filtration systems and offer a 30-day satisfaction guarantee to ensure your home has the purest water possible. If you are not completely satisfied with your purchase, we are here to help with a seamless return or exchange process.
Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the unused item in its original packaging, ensuring all components, manuals, and installation hardware are included to qualify for a full refund.
Ship to Aquasure
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Inspection and Refund
Once our technicians inspect the returned unit, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing